Rescue
WordPress site hacked, broken or stuck? We fix it.
Hacked, white-screened, abandoned by the previous developer, or just falling over weekly? Emergency response with a fixed quote inside 48 hours.
Most WordPress disasters share three causes: an outdated plugin opened the door, the previous developer disappeared, or the site was held together with so many plugins it finally collapsed. All three are recoverable. We've onboarded sites that haven't been touched in 4 years, sites with active malware, and sites where the original developer ghosted mid-project.
Hacked sites
Don't pay any ransom — most are bluffs. We isolate the site, scan every file with multiple malware engines, identify and patch the entry point (almost always an outdated plugin or theme), reset all credentials, restore from a clean backup if needed, and harden against re-infection with a proper security stack. Typical recovery time: 24–72 hours.
Locked out / abandoned by developer
Lost admin access? Previous dev unresponsive or holding the site hostage? We have safe recovery procedures provided you can prove ownership (domain registration, hosting account or original purchase records). Quoted as a one-off fixed fee — no win-no-fee theatre.
Broken sites — white screens, 500 errors
White Screen of Death, "Error establishing database connection", 500 errors, fatal errors after a plugin update — almost all fixable within hours by someone who knows where to look. We have specific deep-dive guides at /wordpress-white-screen-of-death-fix and /wordpress-500-internal-server-error-fix.
Rescue vs rebuild — honest call
If the rescue would cost more than 60% of a fresh build, we'll tell you. Sometimes the cheapest path forward is to back up the content and rebuild on a modern stack — and we'd rather lose the rescue fee than waste your money propping up a site that should be replaced.
Take-over from previous developer
Clean handover process: hosting credentials documented, code reviewed, backup tested, ongoing care plan options offered. No drama, no badmouthing — just take the keys and move forward.
What you get
48-hour assessment
Free triage call and written rescue plan with fixed quote.
Malware cleanup
Multi-engine scan, file cleaning, entry-point patched, credentials reset.
Recovery from backup
Clean backup restored if cleanup risk is too high.
Lockout recovery
Safe admin access recovery with ownership verification.
Security hardening
WAF, brute-force protection, file integrity monitoring set up properly.
Care-plan option
Ongoing updates, backups and monitoring so it doesn't happen again.
Get a free quote
Tell me about your project.
A few quick questions and I'll come back with a tailored quote — usually within one working day.
Step 1
What service do you need?
How it works
Triage
Free 48-hour assessment with rescue-vs-rebuild recommendation.
Rescue
Isolate, clean, patch, restore — typically 24–72 hours.
Harden
Security stack installed, credentials rotated, monitoring on.
Handover
Documented access, optional ongoing care plan.
Book a call
Free 30-minute consultation
Walk through your project, get honest advice, leave with a clear plan. No pressure, no waffle.
FAQs
Frequently asked questions
Areas we cover
Local website design across Bournemouth, Poole, Christchurch, the New Forest and wider Dorset.